HOSTEROOO PRIVACY POLICY
Effective Date: 4th July 2025
1. Who We Are
Hostarooo (“we”, “us”, or “our”) operates as a booking platform facilitating short-term rental reservations between guests and property owners. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and EU GDPR.
2. What Data We Collect
We may collect and process the following personal data when you interact with our platform:
- Identification Data: Name, email address, mobile phone number.
- Booking Data: Dates of stay, selected properties, special requests.
- Payment Data: Payment method details (processed by secure third-party providers; we do not store card details).
- Technical Data: IP address, device/browser information, usage data.
- Communication Data: Messages exchanged with us, hosts, or customer service.
3. How We Use Your Data
We process your personal data to:
- Facilitate property bookings.
- Contact you by phone, Booking Channel Communication, SMS, or email for booking-related communication.
- Send booking confirmations, updates, or important notices.
- Respond to inquiries and provide customer support.
- Send you marketing communications, offers, or promotions related to our services (subject to your consent where required by law).
- Comply with legal obligations (e.g., tax or safety regulations).
- Improve and secure our platform.
4. Lawful Basis for Processing
We rely on:
- Contract: Processing necessary for booking and providing our services.
- Legal Obligation: Compliance with laws, such as guest registration requirements in some jurisdictions.
- Legitimate Interests: Enhancing our platform and services.
- Consent: For marketing communications, where required.
5. Sharing Your Data
We may share your data with:
- Property owners to complete your booking.
- Payment processors (e.g., Stripe ) for transactions.
- IT and service providers that help operate our platform.
- Legal authorities if required by law.
We never sell your data.
6. Data Transfers Outside the UK/EU
Where we transfer personal data outside the UK/EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.
7. How Long We Keep Your Data
We retain your data only as long as necessary for the purposes described, or as required by law. Booking records are generally kept for 6 years for tax and accounting purposes.
8. Your Rights
Under the UK/EU GDPR, you have the right to:
- Access your data.
- Rectify inaccurate data.
- Erase your data (“right to be forgotten”) in certain circumstances.
- Restrict or object to processing.
- Data portability.
- Lodge a complaint with your local data protection authority.
To exercise your rights, contact us at bookings@hosterooo.com.
9. Cookies and Tracking
Our website uses cookies to enable essential features and improve your experience and to provide us with data for analysis. You can manage your cookie preferences through your browser settings.
10. Security
We use appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.
11. Changes to This Policy
We may update this Privacy Policy. Any changes will be posted on our website with a revised effective date.
12. Contact Us
For questions or concerns about this policy, contact:
📧 admin@hosterooo.com
🏢 Sun House, 2-4 Little Peter St, Manchester M15 4PS